Thankyou for visiting our website, Team UP is commited to offering you a secure and swift buying experience please take note of our terms and conditions and should you have any queries please contact us.
Terms and Conditions
Team UP is a family business based in Egham, Surrey, set up in the summer of 2012 we run two websites team-up.co.uk and teamupskiwear.com as well as selling items at schools and markets across the country. Both parts of the business work to the same model of selling items at quantity discounts to everyone. Our full address and contact details can be found on the contact us page.
Who we are
Through Team-up.co.uk we offer customised items via our print and embroidery service. Anyone wishing to purchase these items must confirm a jobsheet that will be sent to you. This jobsheet outlines colours, positioning and sizes of customisation. It is the customers responsibility to check this jobsheet thoroughly before confirming, we can accept no responsibility for items that do match the dimensions set out in the jobsheet if they have been confirmed by the customer.
Card Security Policy
We have chosen to use Paypal to process payments both online and on the phone, you can use either a Paypal account or pay direct with a debit or credit card which Paypal will process securely. Team UP do not store credit card details nor do we share customer details with any 3rd parties.
Refund and Cancellation Policy
Should you wish to cancel a transaction before the goods have been dispatched, you can do so by phone or e-mail and we will refund your payment. If you have purchased a customised item and signed off the jobsheet (see customised items) you will not be liable to a refund.
Returns. All items sent by post will include a returns note, should you wish to return any items you must send the item back to us including the returns note within 28 days of purchase. We will then refund you via Paypal which will be credited to your Paypal account or your debit or credit card within 14 days of us receiving the item. Any customised items can not be returned.
This does not afffect your statutory rights, if your products are faulty and/or not to a satisfactory standard we will refund any transaction once said items are recieved back by us.
All orders received before midday (Monday to Friday) will be sent out via Standard class (Royal Mail) any items that are unable to be sent via post (larger items) will be sent via DHL on a 48 hour service. Any orders received after midday will be sent the next working day. Please note that Standard class ROyal mail deliveries take 3-4 working days. If you require items to be sent for the next day please contact us by phone as this will incur an extra cost.
We aim to have all items in stock and keep our website upto date with this, in the occurence that an item is out of stock we will notify you of this within 24 hours of your purchase and notify you of a lead time.
Your Information and how we use it
When you purchase with us we record all information required to make your delivery, name, address, e mail and telephone number. We never store card details (see Card Security policy).
We will also store your information in our customer record, at your request we may also ask for further information that will help us to maintain an efficient database and target any relevent communication to you. It is at your discretion what information you would like us to have. All your information is stored internally under our own security. We will never sell or pass on your information to any 3rd parties. We may from time to time contact you with targeted special offers, this may be from Team-up.co.uk or Teamtupskiwear.com.
You have the opportunity to unsubscribe to such further contact when you receive this first contact, you can also be asked to be removed from our database by contacting us via e mail. We are bound by and adhere to the Data Protection act 1998.